Terms and Conditions
Cancellation Policy
The Dive Center reserves the right to change the dive site without notice due to weather, safety considerations or the suitability of the dive site for diving during the day.
As soon as the ship leaves the port, the dives are considered to be taking place, only if the captain does not consider the dives to be unsafe under the current conditions. Money for missing a dive while on board is non-refundable.
Once the diver has entered the water, the dives are considered to be taking place, only if the instructor does not consider the dive under the current conditions unsafe. Money for classes is not returned if the dives are taking place.
All divers must be in adequate health to dive. If a diver has doubts about their health, they must indicate this in the medical questionnaire by writing “yes” in the appropriate field and then obtain a doctor’s permission to be able to go diving. Be honest when filling out the medical questionnaire.
All divers are advised to purchase a personal diving insurance to cover any hyperbaric therapies if necessary. Our insurance covers only divers taking courses in our dive center.
To sign up for diving, any certified diver must have logged dive within the last 12 months. In the absence of such, diver must complete the Refresh program before signing up for any activity. Great Turtle Diving Center reserves the right to refuse entry and to require the Refresh program.
It is the responsibility of divers to arrive at the dive center at the specified time. If the client is late for the lesson, it will continue without them without a refund.
No refund will be given if the course or program is not completed due to the decisions of the participating diver/client.
Programs and Courses
Before starting any course or program, each candidate is required to complete a medical application. Any “yes” answer on the form obliges the candidate to undergo a medical examination by a doctor and obtain the appropriate permission before starting water activities. If any candidate is found to have completed the medical questionnaire falsely, they will be removed from the course and the course fee will not be refunded. The form can be found online, must be submitted to confirm course enrollment, and can also be found in the eLearning section. If the candidate cannot bring written permission from the doctor, the course fee will not be refunded.
Any non-attendance or tardiness for scheduled sessions will be charged extra by using current missed class rate and may result in a delay in completing the course.
If the client is unable to meet the necessary requirements to complete the practice or theory sessions, the dive center reserves the right, at the instructor’s sole discretion, to charge a price for repeat dives or sessions. The rate will depend on the type of dives or sessions required to practice to meet the requirements.
In the event of a change of divesites, which may occur due to weather conditions, the number of divers or their level of experience, divers will be notified in advance.
Any refund in other cases is solely at the discretion of the dive center management.
Students/clients are required to complete the necessary requirements to complete the practical and theoretical portions of the courses in order to obtain certification.
In case of failure to fulfill the necessary requirements, a refund is not provided.
If the client wants to cancel the course more than 7 days before the start of the course, all funds will be returned to him except for 10% of the cost for the reservation, as well as any already purchased training materials (including eLearning).
If the period is less than 7 days, 20% of the cost will be charged for the reservation, as well as any already purchased learning materials (including eLearning).
If the client wants to cancel the course in less than 48 hours, the funds will not be refunded.
Course equipment
We provide equipment for all recreational courses.
When equipment is provided for use by a client on a course, the client alone is responsible for any damage or loss of the equipment.
Any damage or loss of equipment will be charged.
Personal responsibility
As with all active sports, there are risks associated with diving. The educational systems used by our dive center are designed with the idea of teaching divers how to dive safely, make decisions based on their experience and limitations, and take personal responsibility for their behavior and actions. Our team is committed to providing you with a fun and safe scuba diving experience.
All divers must take personal responsibility for making sure they are prepared to dive and follow the recommendations of the educational systems for pressure management, air management, no decompression limits, buddy systems, and general recommendations for safe diving. All divers must follow the instructions of the team members both in the water and on land.
Boat diving
The entire cost of the tour must be paid in advance in full.
If the client wants to cancel the tour more than 7 days before the event, all funds will be returned to him, except for 10% of the cost for the reservation.
If the period is less than 7 days, 20% of the cost will be charged for the reservation.
If the client wants to cancel the tour in less than 24 hours, does not appear on the tour or is late, the funds will not be refunded.
The client must be physically fit to board the ship.
The client must be able to sit upright without assistance, have full head and upper body control, and be able to safely hold onto the ship’s railings. The client should also be able to brace themself with their legs or feet.
If the client has a disability that requires physical assistance, they must be accompanied by a person over the age of 18 who can provide all necessary assistance in the event of an emergency or evacuation.
The client must be in good general health and be confident that this activity is within their power.
The client is obliged to notify the dive center personnel in writing at the time of registration for the activity or at any time before the start of the activity of injuries, illnesses and / or medical conditions that may affect their health or safety during the activity.
We cannot take on board the ship pregnant women in the last months of pregnancy, or clients whose illnesses or injuries make it impossible to carry out activities in safety.
Injuries and Incidents
The client is obliged to immediately notify the skipper or instructor of any incident or injury that occurs on board the ship or during other activities. If the client does not immediately notify the skipper or instructor of injury or incident, this removes any liability in respect of future claims against the dive center or boat personnel, since these claims cannot be substantiated.
The dive center staff will fill out an incident form and keep it in case of any incidents during the activities.
Risk taking
The client decides to participate in the activities provided by our dive center, with all the consequences, only at his own risk.
The dive center and its personnel are not responsible for personal injury, for injury caused by the client to third parties, and / or loss of or damage to property (except for gross negligence).
Sales
Purchased items can be exchanged within 7 days of purchase if they have not been opened, used or damaged.
Orders must be paid in advance and in full.
Any damaged items purchased from us, subject to warranty, may be exchanged at management’s discretion.
Gift certificates are valid for 12 months unless otherwise noted.
A gift certificate is considered invalid if its validity period has expired.
Any gift certificates can only be used to provide services and cannot be exchanged for cash.
Minors
If the client is under the age of 18, the parent or guardian is required to sign the relevant documents for activity with him.
Any parent or guardian leaving a minor to attend a dive center must complete a “parental consent form”.
General
All clients agree to abide by the diving center’s rules and to consider and plan for risks, a copy of which is available upon request.
The Company, its employees or contractors cannot be held responsible for damage to or loss of any personal property occurring before, during or after any dive at the dive site, boat, shop or related locations.
Other events not listed separately will have the same cancellation fees: if canceled more than 7 days in advance, the entire price will be refunded, except for 10% of the total price; less than 7 days – the entire price, excluding 20% of the total cost; Less than 24 hours notice or no show will be non-refundable.
For all activities, the participant must be physically and mentally healthy. The staff is not trained to give medical advice and in case of doubt, the client must seek the approval of a general practitioner.
Talk to us
Have any questions? Feel free to ask them!
We are always on line to guide in your first or regular dive trip.